Hotel Owner 1

Revival helps hotel owners implement a sustainable business plan, with the goal of organizing and operating their business, its further development, revenue increase and reduction of operating costs.   

It is a multidimensional and demanding process that includes many steps, from the autopsy and preliminary opinion to architectural design consulting, the preparation of the business plan and the pre-opening and opening advisory.

The proper design of a hotel, combined with tailor-made business plans and IT tools, shape the necessary conditions that lead Revival’s executives to carefully plan a hotel’s foundation process, to identify issues that that may be encountered by the prospective investors and analyze the scenarios leading to profitability and long-term sustainability.

The services that we offer are the following:

  • Autopsy / Preliminary Opinion
    • The construction / expansion / renovation of tourist accommodation is a multidimensional process. For the proper development of the business plan, the preliminary opinion is necessary and includes:
      • Market data analysis, location identification, tourism product analysis, competitive analysis, control of the investment implementation (main research)
      • Receiving a site layout plan, architectural plan, investment budget (if in effect)
      • Plot autopsy / existing unit, competition and wider area
      • Photographic illustration of current situation (for future processing)
      • Interview with the management team to record corporate vision / culture
      • An opinion regarding the initial definition of the concept about the investment’s implementation
    • The stage of the Autopsy / Preliminary Opinion, is a fundamental process, from the outcome of which all the next steps are determined.
       
  • Architectural design consulting
    • Determining the designing process of a hotel to combine the following: 
      • Concept
      • Ergonomics / durability
      • Economy regarding operating processes
      • Meeting the needs of the customers that it intends to serve
      • Respect for the environment where it will be constructed
      • Perspective on future upgrades
    • Questions such as: “how many rooms should I make?”, “how many square meters should it be?”, “what departments should the hotel have?” as well as “what should be the pricing policy of the rooms?” is reasonable that they bother you. Have you ever considered that an erroneous, architectural implementation of your hotel can determine its future?
    • Have you thought how much revenue you may lose without knowing the balance between demand and supply? Have you ever wondered if the money you wish to invest is not enough or … too much?
  • Business Plan Preparation
    • It consists of a detailed description regarding all the steps that must be followed to set up and operate a business such as:  
      • Business Purpose
      • Services / products offered
      • Operational design & organization chart
      • Branding & Company culture
      • Human resources
      • Liquidity ratios
      • Efficiency ratios
      • Pricing policy
      • SWOT analysis
      • Marketing plan
      • Sales strategy
      • Competitive analysis
      • Market analysis
      • Implementation cost
      • Evaluation of the tourism product of the area
      • Evaluation of the possibility regarding the funding programs inclusion
      • Assessment regarding the possibility for bank lending
    • The correct design of your hotel combined with the tailor-made business plan, create the conditions to investigate (with REVIVAL’s IT tools) the chances of your hotel’s success. With the “what if” tool, we may identify from the very beginning the problems that you may face and analyze these scenarios that create the necessary conditions for profitability and long-term sustainability.
       
  • Pre-Opening Consulting
    • Upon completion of a hotel’s construction, it is time to give life to the operating processes. It is, perhaps, one of the most important steps in the implementation of the project and aims to meet the following needs:
SCHEDULE OF PRE-OPENING SERVICES
MARKETING FINANCIAL PROCESSES ADMINISTRATIVE

 

PERIOD 1/3                                                              270 – 360 days before opening
  • Business Plan Formulation
  • Branding & Positioning
  • Public Relations
  • Website Design
  • Pre-Opening Budgeting
  • Opening Bank Accounts
  • Property Management
  • Machinery Equipment
  • Food
  • Design of Processes
  • Recruitment of Executives
  • Purchases & Reception of Goods
  • Pre-Opening Office

 

                                                                                                 

 

 

 

PERIOD 2/3                                                                90 – 269 days before opening
  • Soft-Opening Program
  • Pricing Policy Structure
  • Cross-Selling
  • Sales Networks
  • Pre-Opening Hotel Budget
  • Payroll
  • Accounting Procedures
  • Food & Beverages Procedures
  • Points-of-Sale (POS)
  • Customer Health & Safety
  • Customer Supply Lines
  • Infrastructure Automation
  • Licensing / Registrations
  • Agreements with Third Parties
  • Credit Card / Communication Security

 

 

                         

 

 

 

 PERIOD 3/3                                                                                Opening – 89 days before opening
  • Marketing Plan
  • Action Plan
  • Start of Operations Program
  • Preliminary Photography
  • Revenue Control Procedures
  • Schedule Adherence Procedures
  • Departmental Training
  • Efficiency Expectancy
  • Dealing with Emergencies
  • Repeated Simulations for Start of Operations
  • Staffing
  • Workstation Equipment
  • Stationery

                                                                                                                                                           

      • Implementation of Services
      • USP Development (Unique Selling Points) (12 months in advance)
      • Sales & Marketing Plan (12 months in advance)
      • Human Resources Selection
      • Operational Manual (Rules & Operations Manual)
      • Equipment Selection (mechanical or not)
      • Training
      • Schedule adherence & Supervision
      • Suppliers
      • Test Run
      • Accounting / HR (Human Resources) Departments
      • Implementation of the selected Corporate Identity
      • Computer Automation
      • Licenses & Legal framework of proper operation
         
  • Opening Consulting
    • Upon the hotel’s start of operations, we shall proceed to the implementation regarding the following steps:
      • Mystery Guest Report (in the 1st year / month of operation)
      • Οngoing training
      • Implementation of operational manual
      • Revenue Management
      • Yield Management
      • QSC (Quality, Service provided & cleaning Controls)
      • Real-Time results
      • Reports Design & Data Entry
      • ΗR Management
      • P & L Results / month
         
  • Hotelligent Financial Profile in real-time
    • Hotelligent is an integrated Business Intelligence system. It simplifies the detection and analysis of information, providing decision-makers with the ability to immediately and easily access, understand, analyze and act on information, anytime and anywhere on a laptop, tablet and/or even smartphone. In an integrated, centrally managed environment, Hotelligent makes information instantly accessible and the interaction with it is simple and easy, maximizing the ability to analyze and evaluate it. By combining strategy with metrics, you may gain a significant competitive advantage in faster decision-making and at all business levels.
    • The dynamic scoreboards combine the power of proactive analysis with direct real-time reporting.
    • The tables of a different strategic size, facilitate the clear capture of important data. You may see trends at a glance, identify problem areas of operation in a timely manner, maximize all proven successful operations, and monitor performance against key business goals in real-time.
       
  • Development Law / NSRF / Competitiveness Toolbox
    • Benefit from the new NSRF actions to grow your business, increase sales and reduce operating costs
    • Through the ongoing NSRF support framework 2014-2020, and the new Development Law, 4399/2016, we select the appropriate program, in order to meet your needs in the best possible way
    • The main preparation steps followed by our experienced team of advisors include the following:
      • Short-term and long-term recording of business needs
      • Business Activity Code check (in Greek: KAD)
      • Determining company size
      • Identification of appropriate action regarding projects’ support
      • Investment plan’s pre-rating implementation
      • Preparation of the file regarding the inclusion of the investment
      • Monitoring the evaluation process
      • Monitoring the progress of the project, preparation of audits and disbursements
    • The timely preparation of the investment plan contributes to the smooth implementation of tasks regarding receiving the aid in the optimal time.
       
  • Consulting services
    • Revival has accomplished, throughout the time of its operation, to offer ideas and solutions to its clients that best suit their needs. Our experience in all the sectors of the Economy and Trade, enable us to be effective partners. Whatever stage your company falls in – from the earliest stage of an idea’s implementation until the latest one of its full operation and development – we may offer you solutions and make proposals based on market and company data analysis, applications – programs but also proposals for the expansion and development of your business. Together, by analyzing the data and full details, we shall plan your future actions.
       
  • G.D.P.R. Compliance achievement
    • Revival offers you a range of services that may help you comply with the Regulation and continuously improve over time.
      • Full understanding of GDPR
        • Informing Management & Executives
        • Data mapping and flow analysis
        • Deficiency analysis
        • Analysis of Legal and Regulatory requirements
        • Data Protection Risk Assessment
        • Staff training and awareness raising
        • Preparation of a Compliance Plan
      • Compliance Plan Implementation
        • Data Protection Officer (DPO) Service
        • Development of a compliance framework
        • Development of Data Protection solutions
        • Data Protection planning support, change management and risk analysis
        • Support services for the implementation, operation and improvement of a “secure principle” such as:
          • Encryption usage review
          • Incident management procedures
          • Implementation of security solutions
          • Subjects request management
      • Improvement
        • Data Protection Advisor Program for ad hoc assistance
        • Review of procedures
        • Compliance assessments
          • IT infrastructure audits
          • Preparation for audit by the Authority
          • Data Protection Officer’s (DPO) presence in case of audit by the Authority
          • Preparation for certifications, e.g. ISO 27001
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